The ICO had shut down and seized the equipment of a Hove-based call centre for using automated machines to make and send PPI spam calls and text messages. Recently, the ICO had also issued a warning about scammers trying to siphon money from retirees this year. The ICO now issues a warning to a Swansea company, Help Direct UK.
According to ICO’s Investigation, about 659 complaints about Help Direct had reached their office. Investigation also uncovered they’ve sent text messages covering topics of payday loans, pension reviews and debt consolidation and management.
The ICO fears that if such activity continues, a major situation in spam calls and text messages could arise on April 1 as a UK pension law change is scheduled to be enforced.
Andy Curry, ICO’s enforcement group manager, warned that the way Help Direct UK operated was not acceptable
“Not only were members of the public receiving text messages they hadn’t signed up for, but the content was completely misleading.
“The complicated investigation revealed a web of lies told by the company as to how they obtained personal information and whether they were sending text messages at all.”